General Questions:

1. What types of products does Mor Bikes sell?
• Mor Bikes specializes in high-performance mountain bike components, including suspension systems, drivetrains, wheels, brakes, and more. We carefully select parts to ensure top quality at competitive prices.
2. Why are your prices lower than other retailers?
• We leverage direct-from-manufacturer ordering and keep minimal stock, which allows us to offer lower prices than traditional retailers. We also use a dynamic pricing tool to ensure we stay competitive.
3. Do you offer advice on what components I need?
• Yes, our team of experienced riders and engineers can provide expert advice on the best components for your bike, whether you're upgrading or building a new setup. For advice please email info@morbikes.co.uk or phone us on 01786 643486.
4. Do you sell complete bikes?
• No, whilst we might do so one day - currently we focus exclusively on bike components and accessories. However, we can help you choose parts that complement your existing bike or a new build.
5. What payment methods do you accept?
   We accept all major credit cards along with PayPal.

Shipping & Orders:

1. How long will my order take to arrive?
• On each product we sell you will see an estimated dispatch date. We ship with Royal Mail 1st Class so once dispatched your order should be with you the next day. You will receive a tracking number once your order is dispatched.
2. Do you ship internationally?
• For now we only ship within the UK.
3. What if the component I need is out of stock?
• Components available to purchase are in stock with our suppliers. The estimated dispatch date is included with each product. If a product is not available you will not be able to purchase it.
4. Can I return a component if it doesn’t fit my bike?
• Yes, we offer a 14-day return policy on all unused components. Please check our return policy for full details. LINK
5. Can I modify or cancel my order after it’s been placed?

Return Policy:

• We offer a 14-day return policy on all unused components. Items must be in their original packaging and in resalable condition. Custom orders or special items may be non-returnable, so please check product details before purchase.

• To initiate a return for an unwanted item, simply fill in this form (LINK) and post your returned items back to Mor Bikes, Deviate Cycles Limited, Main Street, Kinbuck, FK150NQ. Once we receive your products back we will issue a full refund. 

• Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect product in which case please see Warranty and Support below.

• Once we receive the returned item, we’ll inspect it and process your refund within 7–10 business days. Refunds will be issued to the original payment method. If your return is approved, we will notify you via email.

• We don’t offer exchanges - so please simply return your unwanted item and order the new item.

• If your product arrives damaged or faulty, please fill in this form (LINK) immediately. We will arrange a replacement or refund, and cover the cost of return shipping if needed.

• No, we only accept returns of unused items in their original condition. Once a component has been installed or used, it cannot be returned unless it is defective.

• Custom-ordered components or items marked as non-returnable on the product page are not eligible for return. Clearance or discounted items may also be final sale, so check the return policy on those products carefully.

Warranty & Support:

1. Do you offer warranties on the components you sell?
• Yes, all components sold by Mor Bikes come with a manufacturer’s warranty.
2. What should I do if a component is faulty?
• If you receive a faulty component or have a warranty claim, please fill in this form (LINK). We’ll work with the manufacturer to resolve the issue, whether through a replacement or repair.
3. Can I get support for installing components?
• Absolutely! The first port of call is the product page on our website and the manufacturer's website. However, our team is available to answer any specific questions you may have. We also recommend having your parts installed by a professional mechanic if you're unsure.
4. How can I contact customer support?
• You can reach our support team via email, phone, or through the contact form on our website. We aim to respond within 24 hours.